1. How do I reserve rental items for my event?

You can request a quote directly through our website or give us a call at (631) 490-4749 to discuss your event needs. Once we confirm availability, a deposit is required to secure your date and items.

2. What areas do you serve?
We are based in Port Jefferson Station, NY, and offer delivery across Suffolk County and surrounding areas. Contact us to confirm if we serve your location.

3. Do you offer delivery and setup?
Yes! All of our packages include delivery, setup, and takedown within 15 miles. Additional delivery fees may apply beyond that range.

4. What is included in your tent packages?
Our Lights & Linens packages include a tent, tables, chairs, string lighting, and your choice of black or white table linens. Set-up and breakdown are included.

5. When are rentals delivered and picked up?
We typically deliver the day before your event and pick up the day after. We will confirm delivery and pickup times with you in advance.

6. What is your cancellation policy?
Cancellations must be made at least 7 days before your event for a partial refund. Deposits are non-refundable. Weather-related adjustments may be accommodated.

7. What happens if it rains or the weather is bad?
Our tents are weather-resistant, but should not be used in extreme conditions (heavy winds, thunderstorms). We recommend monitoring the forecast and reaching out for options.

8. Do you offer custom packages?
Yes, we’re happy to create a custom rental package to suit your event needs. Just let us know what you're envisioning!

9. Is there a minimum order requirement?
There is no strict minimum, but a minimum rental amount may apply for delivery services. Contact us for details.

10. How do I prepare for delivery?
Ensure the setup area is clear of obstacles, level, and accessible. We’ll handle the rest!